Terms of Service
Privacy Policy
Glow by Elly is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This privacy policy outlines how we collect, use, and protect your personal information.
Information Collection
Personal Information: When you become a client at Glow by Elly, we collect personal information including your name, contact details, health history, and any other relevant information necessary for providing our services.
Health Records: We maintain detailed health records for each client to ensure accurate and effective treatment. All information provided must be true and accurate to the best of your knowledge.
Use of Information
Service Provision: The information collected is used to deliver personalised nutrition and skin therapy services, tailored to support the self-healing mechanisms of your body through dietary, exercise, and lifestyle management.
Communication: We may use your contact information to communicate with you about your appointments, treatment plans, and any relevant updates or changes.
Data Protection
Confidentiality: All client information is kept strictly confidential and is only accessible to authorised personnel. We do not share your information with third parties without your explicit consent, except as required by law.
Security: We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse.
Client Rights
Access: You have the right to request access to the personal information we hold about you.
Correction: If any information we hold is inaccurate or incomplete, you have the right to request corrections.
Withdrawal of Consent: You may withdraw your consent for us to process your personal information at any time, although this may affect our ability to provide you with certain services.
Practitioner Information
The practitioner at Glow by Elly is a Clinical Nutritionist and Dermal Therapist, not a medical doctor. They do not practise or prescribe allopathic medicine. Instead, they focus on activating and supporting the body's self-healing mechanisms using Nutritional Medicine to encourage preventative health care through dietary, exercise, and lifestyle management.
Treatment & Understanding
By using the services provided by Glow by Elly, you acknowledge and agree to the following:
• You understand that the practitioner is not a medical doctor and does not provide allopathic medical treatments.
• You agree to provide accurate and complete health information to the best of your knowledge.
• You understand that the treatments provided are aimed at supporting your body's natural healing processes and are not a substitute for conventional medical care.
• All reports can only be delivered with a consultation.
Deposit & Cancellation Policy
There is a 50% non-refundable deposit fee for all bookings. If you are unable to attend your scheduled appointment, please contact us as soon as possible. Failure to notify us at least 24 hours prior to your appointment will result in a 50% cancellation fee or loss of your deposit. NoShow patients will lose their deposit and be invoiced for the remaining 50% of the missed service. We appreciate your understanding and cooperation in allowing us to serve all clients effectively.
Refund Policy
• Supplements: No refunds will be given for opened or used supplements, change of mind or supplements that have been purchased and have left the clinic. Supplements cannot be put back on the shelf for others to repurchase, even if unopened for quality assurance reasons as per Australian Consumer Law regulations.
• Consultations: No refunds will be given for consultations that have already been delivered and completed.
• Meal Plans: No refunds will be given for any meal plans. Amendments to personalised meal plans may incur additional costs.
• Functional Tests: No refunds will be given for any ordered and used functional tests.
• Skin Treatments: Glow by Elly has a ‘no refund’ policy on purchases of services including skin treatments and skincare that has already been taken home with the client. Treatments and services are also not transferable to other individuals, and they cannot be swapped for other treatments or services.
Liability
Glow by Elly prescribes and advises based on the information provided by the client. It is essential that all information is accurate and not withheld. Glow by Elly cannot be held liable for any issues arising from misinformation provided by the client during treatment. By continuing to use our website and services, you confirm that you have read and understood this privacy policy and informed consent. You agree to the terms outlined and consent to receive services from Glow by Elly.